We are committed to safeguarding guests’ safety, health and wellbeing through our ‘Stay with Peace of Mind’ health and safety initiative. Key measures include:
Arrival & Departure
Guests have the option to check in online prior to arrival and check out online before they depart. Everyone arriving at our properties has their temperature checked, and all luggage is sanitised before it enters the property.
Hotel vehicles used for airport transfers and/or excursions are fully sanitised after every journey. Our drivers follow the strictest hygiene standards and hand sanitiser is available in every vehicle.
A Guest Guardian has been appointed at each property to ensure the highest level of health and safely compliance at all guest touchpoints.
All team members have received enhanced COVID-19-related health and safety training, including correct procedures for wearing masks and personal protective equipment and physical distancing awareness.
We have significantly increased cleaning schedules in all public areas with particular focus on high-touch areas such as door handles and lift buttons. We strictly adhere to physical distancing best practices.
Rooms are thoroughly cleaned and disinfected after every stay. Every room contains a personal hygiene kit with mask and hand sanitiser for each guest.