Dear Mrs,Sandra, Greetings from Sheraton Soma Bay. Please note that the charge is EUR 25 per room, subject to availability. You may contact the front desk one day before departure to arrange this service. Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance
Was kostet Late Check Out ca. 3-4 Stunden wegen Rückflug abends?
Bis wann sind die Renovierungsarbeiten abgeschlossen?
Haben sie in den Doppelzimmern, Zustellbetten oder muss unser Kind 12 Jahre auf dem Sofa schlafe
Dear Mrs.Sandra, Please note that we are currently in the final stage of our renovation. You may email me, and I will share the full renovation plan with you. There are no extra beds added to the rooms; however, our king rooms include a sofa. I can also provide the sofa dimensions upon request. You can reach me at noha.kamel@marriott.com. Noha Kamel. Director of Quality Assurance
Guten Tag
ist der Wasserpark im Juni wieder geöffnet?
Dear Ms.Maria, Please note that the aqua park is currently open. New slides will be added soon. I wish you a great day. Noha Kamel, Director of Quality Assurance
Was kostet der Roomservice fürs Frühstück auf dem Zimmer? Wir werden all inclusive buchen.
Dear Ms.Ulrike, Please note that continental breakfast can be served in the room complimentary when booking the All-Inclusive package. The All-Inclusive package starts with lunch on the arrival day and ends with breakfast on the departure day. Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance
Gibt es auf dem Hotel-Areal windgeschützte Bereiche mit Liegen? Wir wollen im Februar kommen, wenn man sicher auch mit kaltem Wind rechnen muss
Dear Ms.Ulrike, Greetings from Sheraton Soma Bay, please note that all sunbeds in the beach area are surrounded by windbreaks for your comfort. Wishing you a wonderful day. Noha Kamel. Director of Quality Assurance
Gibt es Glutenfreies Essen ?
Dear Ms.Regina . Good morning, Please note that gluten‑free food is available. Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance
Hallo, gibt es Liegen am Strand und am Pool die ausschließlich für Behinderte reserviert werden?
Dear Mr.Andrea, Good morning, Please note that there are sunbeds in the first row of the beach area designated for guests with disabilities. We also have accessible rooms available. At the pool deck, you will find many sunbeds as well as pergolas. Please send me an email, and I will be happy to arrange both the room and the sunbed for you. My email address is noha.kamel@marriott.com. Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance
Guten Tag,
sind aktuell noch Renovierungsarbeiten?
Good morning, Please note that we are in the final stages of renovation. Kindly send me an email, and I will share the renovation plan with you. my email address is noha.kamel@marriott.com Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance
Guten Tag, wir haben gelesen das man trotz All inklusive, in Restaurant bezahlen muss. Könnte sie mir sagen in welchem und ist das nur Aufpreis?
All Inklusive: Hauptmahlzeiten (Frühstück, Mittagessen, Abendessen) Lokale alkoholische & alkoholfreie Getränke innerhalb der AI-Zeiten (z. B. ca. 10:00-24:00 Uhr). Bier, Wein (Rot,Rose,Weiss) Extras – nicht im AI mportierte Alkoholmarken Frisch gepresste Säfte (oft extra) Spezial-Abendessen oder Events
Ist die Renovierung des Aquaparks abgeschlossen? Wie viele Rutschen gibt es jetzt? Ab wie viel Jahren bzw. welcher Größe darf man rutschen? Danke.
Dear Ms.Marie, Please note that the Aqua Park renovation is still in progress. Currently, there are three slides available for children aged 4 and above; children must be accompanied by their parents. Additionally, there are four slides designed for guests aged 16 and older. Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance
