@vonschmeling

Thank you. I’ll wait more confident.

@rejbodenheim

Thank you for the information.
If only companies could read the same...because it is actually not clear for everyone.
I hope AT and HC are also aware of that.

@vonschmeling

I understand. But as you said, you are not the deciders of my rights. And the problem is that nobody is communicating about my rights...so nobody knows what my rights are. Forums, Insurances,...everybody has a different version! That’s why I’m upset.
Anex and HC are in charge...so for me, they have to communicate.

Thank you for your answers.

@vonschmeling

Ok...but I have never received a mail receipt confirmation!
I have never had a single info!
And what? The d-day, I’m going to the airport with all my stuff and my children?
I agree with you that several mails are useless...but, damn, they can just give a single answer or receipt!!
You say my rights are known...you said it....but they don’t!
If i don’t get any answer or info, how could I know it?!

@shippysly

Yes we received hotel voucher and flight tickets 10 days ago...before German decisions.

@shippysly

Phone number of HC is obviously not in service...
I have sent one more mail to them.

Actually, I already contacted HolidayCheck by mail, but I didn’t receive any answer.
And no, I didn’t get any cancellation mail or notification.
The refund could take a month or two, I don’t care as long as it’s done. But I just want a clear and official answer that it is really cancelled so I can stop worrying.
Time is passing by, and we are left ignorant.
By the way, thank you for your answer.
I hope HC will answer very soon, because we have to know what we have to do next week...

Hello,
I write in english and will post a google traduction in german.
We are belgian citizens.
We booked a travel to Turkey in novembre 2019 with Anex Tour, through HolidayCheck.
Our travel begins the 20th of augustus.
Travels were canceled by AT to the 10th...and then Germany opened their flights to Antalya...

Problem is that belgian citizens are strictly not allowed to travel to Turkey!
Anex Tour does'nt answer to anyting! Neither phone calls nor mails!
Minitry of Foreign Affairs of Belgium and Turkey confirm we are not allowed to go.
Insurance does'nt cover anything because it's the responsibility of the travel operator.
They said that AT has to cancel our travel and refund it...but AT is shamefully silent.
It's been now a week a try to contact them...
I wrote a mail to Holidaycheck aswell, no answer by now...
Our travel costs more than 4000 euros.

We are totally abandoned...
Could HolidayCheck help us?

Hallo,
Ich schreibe auf Englisch und werde eine Google-Traduktion auf Deutsch veröffentlichen.
Wir sind belgische Bürger.
Wir haben im November 2019 eine Reise in die Türkei mit Anex Tour über HolidayCheck gebucht.
Unsere Reise beginnt am 20. August.
Reisen wurden von AT bis zum 10. abgesagt ... und dann eröffnete Deutschland seine Flüge nach Antalya ...

Das Problem ist, dass belgische Bürger strengstens nicht in die Türkei reisen dürfen!
Anex Tour antwortet auf nichts! Weder Anrufe noch Mails!
Das Außenministerium von Belgien und der Türkei bestätigt, dass wir nicht gehen dürfen.
Die Versicherung deckt nichts ab, da dies in der Verantwortung des Reiseveranstalters liegt.
Sie sagten, dass AT unsere Reise stornieren und erstatten muss ... aber AT schweigt beschämend.
Es ist jetzt eine Woche ein Versuch, sie zu kontaktieren ...
Ich habe auch eine Mail an Holidaycheck geschrieben, bis jetzt keine Antwort ...
Unsere Reise kostet mehr als 4000 Euro.

Wir sind total verlassen ...
Könnte HolidayCheck uns helfen?