dears, I don't know who will read this mail, but I'm disappointed and angry enough to let everyone I can reach know what happened with us.
this is our first day here & our first time we try any of albatros hotels.
The reception team are very slow & very aggressive, specially someone calles xxxx Name wegen Persönlickeitsrechte entferntxxwho introduced himself to us as the hotel general manager. 
And when we showed our objection for the attitude, we found xxxxx shouting at us & telling us to go out of the hotel, and he will cancel our reservation although we were already paid our trip's full amount of money in advance for our 4 rooms.
and we had to call the tourism police to complete our check in process by force.
now we're already finished our check in process. and I'll continue the legal process till I recover my moral and legal rights, besides that we will cancel the room which should check in after tomorrow. Pick albatross aqua vista