Ocean Paradise Resort & Spa

Dear Reiner, Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to read that your experience did not meet your expectations, especially as a returning guest. This is certainly not the impression we aim to leave, and I regret that we were unable to provide the level of satisfaction you were looking for. Regarding the points you mentioned, I would like to clarify that the infrastructure fee is a government-related charge applied across Zanzibar and not set by the hotel itself. Concerning early departures, we do offer solutions for guests leaving before breakfast hours, and I am sorry if this was not clearly communicated or arranged in your case. I am particularly concerned to read your comments about the food. We take great pride in our culinary offering, including a mix of international and local cuisine, and I regret that this did not meet your expectations. Your feedback has been shared with our kitchen team for careful review, as maintaining quality and variety is extremely important to us. It is also disappointing to hear that you felt the service and overall experience did not reflect the standards we strive for. This is not representative of the feedback we usually receive, but your comments are taken seriously and will be addressed internally. I would appreciate the opportunity to discuss your experience further. Please feel free to contact me directly so we can better understand your concerns and follow up accordingly. Kind regards, Michael General Manager Ocean Paradise Resort & Spa Zanzibar