At Smy Hotels the safety, health and well-being of our
Informationen des Hoteliers zu Corona-Maßnahmen
guests, sta and suppliers are our highest priority.
We are implementing new sanitisation protocols so that you
can enjoy our facilities with total peace of mind.
1 Sta training and protection
2 Cleaning and Disinfection
Rooms, circulation areas and public spaces will be constantly disinfected with
products that fight all kinds of microorganisms.
We have installed hand sanitiser dispensers and reminders of recommended personal
hygiene and safety measures.
3 Reception and check-in
We will avoid build-ups of guests and long waiting times by providing:
· online or app-enabled check-in
· digital check-in and protective screens to guarantee social distancing
· speedy check-out
· digital information to avoid direct contact
4 Information and Communication
We will rely on the friendly use of technology to encourage zero contact while
guaranteeing outstanding service.
We will keep our guests posted via our app, our website, the digital signs at our hotels
and customer service on WhatsApp.
We have complemented cleaning products with disinfectants and intensified daily
housekeeping by focusing on the most used areas.
The guest can choose not to have their room cleaned, if they wish.
To avoid infections, toiletries are now on request.
We have increased the time between check-out and the next check-in.
6 Bars and Restaurants
We have rearranged our restaurants to guarantee social distancing.
Opening hours will be adapted and/or extended in order to provide a quality service
with the appropriate safety levels.
We will apply new serving protocols and implement a takeaway option.
7 Pools and Sunbeds
We have increased the cleaning and disinfection of the pool area.
Sunbeds will be arranged in keeping with social distancing criteria.
Sunbeds can be booked, as long as there is availability.
Guests will be asked to maximise hygiene measures.
#smycare reflects the commitment of Smy Hotels
to ensure the health and safety
of our guests and sta .