Gouves Park Holiday Resort & Waterpark

Informationen des Hoteliers zu Corona-Maßnahmen

Update: 2021-11-12

COVID 19 POLICY
General
• The hotel is certificated in hygiene protocols for Covid-19.
• Covid-19 action plan.
• Management team for medical action plan.
• Cooperation with Medical center in Gouves.
• Personnel equipped with PPE (Personal Protective Equipment) and trained in order to guarantee everyone’s safety.
• Checking the temperature of staff every day before starting work.
• Staff certified Training in Covid-19.
• Guest information of our Covid-19 policy provided at the reception, room T.V info channel and hotel website.

Front Desk
• Markings on the floor to delimit safe distances for queuing are installing.
• Plexiglas protection on the Reception desk.
• Frequent disinfection and cleaning of the reception area.
• The hotel will keep a record of all guests staying at the hotel, and information such as name, nationality, date of arrival – departure, contact details (address, telephone number, e-mail).
• Disinfection and sterilization of all room keys & key cards after each use.
• Check out 11:00 am – Check in 15:00 pm.
• Minimize of check in and check out time.
• Certified Doctor for Covid-19 on call.

Rooms
• Housekeeping will be less frequent during stays. Service, towels and sheets changed will be done every third day.
• Cleaning of the room will be done with great care, the used linen will not be done at the same time as laying linen and cleaning the rest of the room.
• All non-essential items will be removed from the rooms.

Restaurants & Bars
• The restaurants & bars follows Haccp procedures.
• Opening hours of the main restaurant may change depending on the occupancy in order to serve safer, better our guests. The guests will be appropriately informed.
• Limited entry if it is necessary to avoid social distancing.
• Maximum 6 persons per table. (does not apply for families)
• Markings on the floor to delimit safe distances for queuing are installing.
• Disinfectant dispensers have been placed at the restaurant and bars.
• Buffet dinning will still be available to our guests, without self-service. Buffet service will be provided by our hotel staff located at each buffet station, whilst taking all precautionary measures regarding hygiene and food safety, such as wearing gloves, keeping safe distances, changing utensils often. Also when it is possible will be provided individually portioned food.
• Beverages in our restaurant and bars, will either be served directly to our guests where possible or at the drink station.
• Children must be accompanied by adults at all times in the food & drinks serving areas

Common Areas
• Frequent disinfection and cleaning of common areas, with special attention to bathrooms and public areas.
• Disinfectant dispensers have been placed in all appropriate locations, such as entrances, outside each elevator and in all shared toilets.
• Restriction on the use of lifts (40% from the full capacity, does not apply for families)
• Floor marking for social distancing where needed.
• Please refrain from using lifts and public toilets unless absolutely necessary

Swimming pools & Spa
• Rearrangement of sunbeds to ensure a minimum distance of 2 meters.
• Every time a customer leaves, seats, tables and any other item the next customer may use will be disinfected.
• Recommended at swimming pools, the guests to be showered before entering and after exiting the water.
• Controlled access in the pools according the Covid-19 protocols.
(Limited occupancy in all pool and pool areas.)
• All restrictions & rules of the hotel must at all times be adhered too.
• Pool inflatables must be removed after every use.
• Established procedures, frequent chlorine measurements to control its levels, water change, pH control, etc.
• Frequent measurement’s to ensure water quality.
• Spa will operate, according the Greek Covid-19 protocols. Information about the procedures and services provided at the spa reception.

Animation / Entertainment
• The day and evening entertainment programs will be adjust based on guest safety, such as social distancing.
For example one empty seat every two seats (unless it is a family)
• Outdoor entertainment programs for our young guests will also be available.

Services & Facilities not available
• Kids Club (inside).
• Coffee & Tea facilities in the rooms.
• A la carte restaurant.