Sending Room requests to the Resort :
" Everybody wants that perfect room and location. When emailing your room requests to the resort send them no earlier than 7 days prior to your check in date. The resort will not have your reservation information in their computer system until 7 days prior to check in. Try to include the name which the reservation is made under as well as your reservation number. When requesting your perfect room please do not get so specific in your request as to ask for a specific room number. Room assignments are made up the night before you check in. So the likelyhood of that one specific room being available are nil. Instead word your request like: We would prefer a non smoking room with a king bed in the Michoacan building on the 3rd floor as close to the beach/pool as possible.
Please remember that requests are just that and not promises. The resort does try their best to give you as much of your request as they are able to. But they are all based upon first come first served.
Also know that the resort is inundated with requests every day. So if you do not get a response to your request please know that they have received it and logged it into their system with your reservation information. It just is not humanly possible to respond to all the email requests that they get every day.
Below are the two email addy's that are used for room requests. They go to the central intake for reservations at the Barcelo Maya Resort. There are not specific email addy's for each of the hotels at the resort. "
" The resort will not have your reservation until 7 days prior to your check in.
Include your name and Reservation No. Include no smoking, bed type and what building. Room # is a gamble. Usually its not vacant when you arrive. Heres the e-mail.
" You wont always get an answer back because they get swamped with requests every day and can not physically respond to them all. Nevertheless, they do note your request in the system."
Oder Zimmerwunsch auf der Facebookseite des Barcelo Maya Resort loswerden.